app.orderful.com is currently experiencing technical issues that are affecting app loading issues and failures with some outbound documents. Once the issue is resolved we will reprocess any failed documents, so there are further action required.
We apologize the any inconvenience and thank you for your patience. Please contact Support with any questions or concerns.
The above issue has been resolved and app.orderful.com is now back to normal.
Root Cause: A newer version of the apache web server launched today which caused our UI to load incorrectly.
Transactions affected: 214s and 856s for some customers were affected if it calls one of the affected endpoints. The affected transactions will be queried and reprocessed by Orderful.
Lessons Learned: As app.orderful.com utilizes different web server software, we will monitor update announcements of those software and update our software if required.
Please contact Support with any questions or concerns.